Privacy Policy

This Privacy Policy describes and outlines how Gopaddi and its affiliates (collectively, “Company,” “we,” “us,” or “our”) handles the collection, usage, disclosure, transfer, and protection of personal data when you make use of our websites, marketplace, mobile applications, APIs, social features, booking tools, and related services on either the travel, hotel, restaurant or night life operating systems (collectively, the “Operating System (OS)”).

This Privacy Policy applies to individual end-users who:

• browse, register, or interact with the Platform;

• book or manage travel, hospitality, nightlife, tourism, or event services;

• create, post, share, or interact with content; or

• communicate with other users or Suppliers.

We collect personal information directly from you, automatically, and from third parties.

Account and Profile Information

• Name, username, date of birth or age, profile photo, email address, phone number, postal address, biography, preferences, and language settings.

• Identification verification document where required. 

Bookings and Transactions

• Traveler names, reservations, travel itineraries, tickets, loyalty identifiers, customer service interactions and preferences.

• Credit/debit card information, transaction identifiers and payment tokens (full payment card data is processed by PCI-compliant payment providers and is not

stored by us).

Information You Give us about Others

• Name, date of birth or age, email address, phone number, nationality, postal address, allergies restriction, health condition, and any other personal information.

• You are responsible for notifying others when you provide their information through our OS. You are also responsible for ensuring that they understand how the information you shared is being used.

User-Generated Content (UGC)

• Posts, reviews, comments, photos, audio, videos, messages, event listings, ratings,

hashtags, and travel stories.

• Metadata associated with UGC (geolocation tags, engagement metrics, timestamps).

Communications

• Messages with customer support, other users and Suppliers; surveys and feedback.

Social Connections

• Followers, groups, friends, and interaction data where social features are enabled.

Device and Technical Data

• IP address, device type, app version, device identifiers, crash logs, browser type and settings, and operating system.

Usage and Interaction Data

• Pages viewed, search queries, timestamps, features used, referral URLs, and session data.

Referral Information

• Information on third parties who refer you to use the OS.

Location Data

• Approximate location (for example, region or city derived from IP address) and exact location where you enable device permissions.

Cookies and Tracking Technologies

• Data collected via cookies, pixels, SDKs, and similar technologies (see our Cookies Policy).

• Payment processors and financial institutions.

• Social media platforms and identity providers (if you link accounts).

• Travel partners, event organizers, and other Suppliers.

• Advertising and analytics partners.

We do not intentionally collect sensitive personal data (for example health, political opinions, race, sexual orientation, or religion). Where sensitive data is processed (such as precise location or government-issued IDs for verification), we do so only where permissible by law and with appropriate safeguards and consent where required.

We use personal information for the following purposes:

• Creating and managing accounts.

• Showing applicable prices based on region.

• Processing bookings, payments, and confirmations.

• Enabling social features, communications and content sharing.

• Personalizing feeds, search results and ranking.

• Recommending travel, tourism, hospitality, nightlife, and event experiences.

• Improving and training AI systems.

• Sending transactional messages (confirmations, receipts, security alerts).

• Providing customer support.

• Sending marketing communications (subject to consent and local law).

• Delivering and measuring advertisements.

• Conducting market research.

• Sending promotions, surveys and other updates.

• Improving the OS.

• Conducting audience measurement, attribution, and analytics.

• Preventing fraud, abuse, and policy violations.

• Enforcing our Terms of Use, Safety Guidelines and Community Guidelines.

• Complying with legal obligations and responding to lawful requests.

• Consent (for example, marketing, cookies, precise location, sensitive data).

• Contract (to provide bookings and facilitate services on the OS).

• Legitimate Interests (for example, security, service improvement, analytics).

• Legal Obligations.

We may share personal information with:

• Travel agencies, tour operators, hotels, nightlife venues, restaurants and event organizers to fulfill bookings and services.

• Payment processors, cloud hosting, fraud prevention, analytics, customer support, and IT vendors under contractual confidentiality obligations.

• For advertising measurement, attribution, and targeted advertising (subject to consent and local law).

• Our affiliates and subsidiaries for internal business operations and support.

• Where required by law, court directive, or to protect rights, safety, and security.

• personalizing content based on your preferences and interest

• monitoring fraud and complaints.

• developing and offering interactive chats.

• while your account is active;

• for 1 year after account inactivity or termination for legal, tax, and regulatory purposes; and

• for longer where required for dispute resolution, fraud prevention, or legal compliance.

• create account and protect account using a strong password as well two-factor authentication mechanism where applicable.

• avoid using same password across multiple online services

• read articles we may make available to you on online fraud prevention and data protection.

• access and obtain a copy of your personal data;

• correct inaccurate data;

• delete your personal data;

• restrict or object to processing;

• data portability;

• opt out of targeted advertising or the sale/share of personal information;

• withdraw consent at any time.

• a reservation

• the purchase of other travel-related services

• In other exceptional circumstances (e.g. features addressed to families).

• Access

• Correction

• Erasure

• Restriction

• Portability

• Withdrawal of consent

• Objection