Terms and Conditions

i. “Account” refers to a supplier profile created on Gopaddi, which allows the Supplier to access and utilize our Company Services.
ii. “Company” means the Gopaddi Contracting Entity, acting for itself and, where relevant, on behalf of the Gopaddi Group to the extent these Terms permit affiliates to perform certain obligations or exercise certain rights.
iii. “Company Services” means the SaaS, marketplace, and technology services provided by Gopaddi via the Operating System to enable Suppliers to list, manage, market, and sell Supplier Services to Users, including the tools made available in Workspace Management and its Expense Management module.
iv. “Corporate Customer” means a User that is a company, organisation or other legal entity that uses Workspace Management, including Expense Management, to manage its spending, approvals, payments and records, including its dealings with Suppliers.
v. “Expense Data” means the information and documents relating to a Supplier that are created, submitted or processed in Expense Management, including vendor profile and bank details, quotations, purchase orders, invoices, credit notes, receipts, hotel folios, tickets, payment requests, card transaction records, approval records, queries and audit records.
vi. “Expense Management” means the module of Workspace Management through which a Corporate Customer manages employee travel and expense requests, cash advances, reimbursements, corporate and virtual card transactions, retirements, vendor payments, invoices, budgets, approvals, policy controls and audits, and connects them to its own enterprise resource planning (ERP), human resources, banking and document management systems.
vii. “Gopaddi”, means Gopaddi Technologies Corp and any of its present and future affiliates, branches, subsidiaries, assignees, or successors worldwide.
viii. “Gopaddi Contracting Entity” means the specific member of the Gopaddi Group that is identified as your contractual counterparty. Unless otherwise specified in your onboarding documents, Supplier dashboard, or a separate written agreement:

• if there is a Gopaddi subsidiary or affiliate incorporated or registered in the country where the Supplier is established or primarily operates, that local subsidiary or affiliate will be the Gopaddi Contracting Entity; and
•  if there is no such local subsidiary or affiliate, the Company Contracting Entity will be Gopaddi Technologies Corp or another Gopaddi Group entity designated and notified to the Supplier from time to time.

ix. “Gopaddi Group”, means Gopaddi Technologies Corp and any of its present and future affiliates, branches, subsidiaries, assignees, or successors worldwide.
x. “Permitted Use” means the use of the Operating System and Company Services, solely for legitimate business purposes related to listing, marketing, managing, and delivering Supplier Services to Users, and to transacting with Corporate Customers through Workspace Management and Expense Management (including maintaining a vendor profile, submitting invoices and supporting documents, responding to queries and receiving payments), in accordance with these Terms and applicable laws.
xi. “Operating System” or “OS” means entire Gopaddi ecosystem, encompassing all its websites, mobile applications, dashboards, APIs, features, functionalities, and integrated services.
xii. “Suppliers Services” means the products and service offerings provided by Suppliers to Users via the OS, including but not limited to hotel, related hospitality services, events, restaurants, nightlife experiences, and travel and tourism services, and any goods or services a Supplier provides to a Corporate Customer that are invoiced, paid or recorded through Expense Management.
xiii. “Supplier” means any business or legal entity providing Supplier Services on the OS including but not limited to hotels, restaurants, event planners, nightlife (clubs/lounges), and travel agencies, and any vendor, contractor, service provider or merchant whose goods or services are invoiced, paid or recorded through Expense Management.
xiv. “User” means any individual, corporate organizations or end-customer using the OS to discover, book, purchase, or consume Supplier Services.
xv. “Workspace Management” means the business management area of the OS through which Users and Suppliers manage their organisation, team members, roles, approvals, documents, integrations and business tools, including Expense Management.

2.1. English is the original version of these Terms and the primary language for communication between Gopaddi and Suppliers. If there is any discrepancy between a translated version and the English version, the English version shall prevail unless mandatory local law requires otherwise.

3.1.1. As a Supplier, you are required to provide current and complete information while using the OS.

3.1.2. To use this Company Services, you will be required to provide information about yourself to register for and/or use certain Company Services. By using or accessing our OS, you represent and warrant that:

3.1.2.1. you are authorized to enter into these Terms and are at least 18 years old (or the age of majority in your country of residence);

3.1.2.2. if you are agreeing to these Terms on behalf of a legal entity, you are duly authorized to bind that entity;

3.1.2.3. all information you provide to Gopaddi is and will remain accurate, complete and you have the right to provide such information;

3.1.2.4. Gopaddi is entitled to rely on such information that you provide and that any incorrect or incomplete information may result in Gopaddi withholding, suspending or terminating the Company Services and/or terminating these Terms; and

3.1.2.5. you will comply with these Terms and all applicable laws, rules, and regulations of the jurisdiction in which you operate or in which Users are located.

3.2.1. When you register for an Account on our OS, you will be asked to provide credentials including but not limited to name, address, an email address/user ID and create password. You agree to:

3.2.1.1. keep your password and account credentials confidential;

3.2.1.2. notify us in writing immediately at support@gopaddi.com, if you become aware of any unauthorized use of your Account or any security breach;

3.2.1.3. use your account exclusively for the Permitted Use and not transfer your Account to any third party; and

3.2.1.4. accept that you may be held liable for any losses arising out of your failure to keep your password confidential or arising from mismanagement of your Account (including by authorized or unauthorized third party.

3.2.1.5. Gopaddi may suspend, limit or terminate your Account details in its sole discretion and without prior notice if you:

3.2.1.5.1. violate these Terms;

3.2.1.5.2. engage in or are suspected of engaging in fraudulent, illegal, abusive activities;

3.2.1.5.3. jeopardize the security, integrity, or reputation of the OS; or

3.2.1.5.4. cease operating as a going concern or become insolvent (including bankruptcy or winding-up).

3.2.1.6. You may deactivate or delete your account at any time by following the designated procedures on the OS. Data handling upon deletion will be governed by the Privacy Statement.

3.2.1.7. Where you give team members access to Workspace Management, you are responsible for assigning them appropriate roles, removing access promptly when they leave or change roles, and for all actions taken through their access.

4.1.1. Suppliers agree to:

4.1.1.1. activate their Accounts by submitting a business registration document, verifying your email address and/or phone numbers and completing other onboarding terms specified by Gopaddi. Full account access will be granted upon successful verification. Failure to complete this process may result in restricted access to our Company Services.

4.1.1.2. undergo identity and compliance checks before listing Supplier Services. Gopaddi may refuse, suspend, or revoke access if Supplier fails to pass such checks.

4.1.1.3. comply with all published Onboarding Policy and any other rules communicated by Gopaddi from time to time.

4.1.1.4. where a Corporate Customer onboards the Supplier as a vendor in Expense Management, complete any additional vendor onboarding the Corporate Customer requires, which may include tax registration details, bank account verification, beneficial ownership information and sanctions screening.

Suppliers must:

4.2.1.1. ensure all products listings are accurate, complete and not misleading, including clear information on pricing, taxes, and other applicable fees, availability, descriptions, photos, terms and applicable restrictions. Gopaddi reserves the right to remove non-compliant listings or suspend Suppliers Accounts.

4.2.1.2. ensure that Supplier Services are reasonably priced and meet quality standards applicable to the Supplier’s industry and jurisdiction.4.2.1.3. promptly update listings to reflect changes in availability, pricing, terms, or conditions.

4.2.1.4. acknowledge that Gopaddi may remove non-compliant listings or suspend Accounts where listings are inaccurate, deceptive, or breach these Terms.

4.3.1. Suppliers are encouraged to seek Users reviews and feedback regarding their services.

4.3.2. Suppliers must not:

4.3.2.1. intimidate, penalize, or retaliate against Users for leaving unfavourable reviews;

4.3.2.2. post fake reviews or engage in review manipulation.

4.4.1.1. Suppliers must promptly report any policy violations, suspicious activity or ethical breaches to Gopaddi. Prompt reporting is crucial for maintaining a fair marketplace for all users.

4.4.1.2. Suppliers agree to receive essential service communications (e.g., security notifications, transactional messages). Suppliers may manage marketing preferences via their Account (including opting out of marketing communications were permitted by law).

4.5.1. Suppliers consent to Gopaddi collecting, using, and disclosing personalinformation in accordance with Gopaddi’s Privacy Statement and Cookies Policy, and in compliance with applicable privacy and data protection laws.

4.5.2. Expense Data held in a Corporate Customer’s Workspace is processed by Gopaddi on that Corporate Customer’s instructions, as described in the Privacy Statement. The Corporate Customer decides how it uses Expense Data relating to the Supplier.

4.6.1. Supplier-Initiated Account Deletion

4.6.1.1. Suppliers can delete their Accounts at any time. Data handling following account deletion will be managed in accordance with our Privacy Statement.

4.6.1.2. Deleting an Account does not delete Expense Data held in a Corporate Customer’s Workspace. That Expense Data, including invoices, payment records and audit records, remains available to the Corporate Customer for the period it is required or entitled to keep it.

5.1.1. Gopaddi provides Company Services as a SaaS operating system provider.

Gopaddi:

5.1.1.1. facilitates discovery, listing, booking, and ordering of Supplier Services;

5.1.1.2. provides tools for Suppliers to manage content, prices, availability, orders, work-flow processes, sales, marketing and collaboration; and

5.1.1.3. support payment processing via third-party processors.

5.1.1.4. provides Workspace Management tools, including Expense Management, that Corporate Customers use to record, approve, control, pay and audit their spending with Suppliers.

5.1.2. Gopaddi does not:

5.1.2.1. own, operate, or manage Supplier businesses;

5.1.2.2. provide hotel, food, laundry, travel, or event services itself;

5.1.2.3. supervise or control Supplier personnel;

5.1.2.4. guarantee bookings, sales volumes, or revenue;

5.1.2.5. make any representation or warranty about the quality, safety, legality, or fitness for purpose of Supplier Services.

5.1.2.6. decide whether a Corporate Customer approves, holds, queries, rejects or pays any invoice or payment request, or guarantee that a Corporate Customer will pay the Supplier.

5.1.3. Supplier acknowledges that Users enter into a direct contractual relationship with the Supplier for Supplier Services, and that Gopaddi is not a party to that contract, except to the limited extent it acts as payment collection facilitator.

Suppliers are solely responsible for:

5.2.1. Regulatory Compliance

5.2.1.1. Maintaining all required licenses, permits, approvals, and registrations and complying with all applicable laws, including:

5.2.1.1.1. hospitality, tourism, food safety, alcohol, and health & safety regulations;

5.2.1.1.2. advertising, consumer protection, and fair-trading rules;

5.2.1.1.3. data protection and privacy laws;6. 5.2.1.1.4. any local regulations applicable where Supplier Services are delivered.

5.2.1.1.5. tax laws applicable to invoices issued to Corporate Customers, including value added tax (VAT), withholding tax and e-invoicing requirements; and
5.2.1.1.6. anti-bribery, anti-corruption and anti-money laundering laws.

5.2.2. Service Quality & Delivery

Delivering Supplier Services in accordance with:

5.2.2.1. the description on the OS;

5.2.2.2. industry standards;

5.2.2.3. applicable laws and safety standards;

5.2.2.4. booking or order confirmations sent to Users.

5.2.3. User Treatment & Behaviour

Treating Users professionally, courteously, and without discrimination. Suppliers must respond promptly to User inquiries and complaints and attempt to resolve issues in good faith.

5.2.4. No Circumvention

Suppliers must not intentionally divert Users away from the OS for the purpose of avoiding OS fees for bookings initiated via the OS.

5.3.1. Scope

5.3.1.1. Expense Management is part of Workspace Management. This clause 5.3 applies whenever a Supplier transacts with a Corporate Customer through Expense Management, including where the Supplier is onboarded as a vendor, submits or is named on invoices or receipts, is paid through Expense Management, or is the merchant on a card transaction recorded in Expense Management.
5.3.1.2. The contract for the goods or services the Supplier provides to a Corporate Customer is between the Supplier and the Corporate Customer. Gopaddi is not a party to it and is not responsible for its performance, pricing or payment.

5.3.2. Corporate Customer Controls

5.3.2.1. Each Corporate Customer sets its own expense policies, approval rules, approval limits, budgets and payment schedules in Expense Management. Gopaddi does not set or change them.
5.3.2.2. The Supplier acknowledges that automated checks configured by the Corporate Customer or provided by Gopaddi, including policy rules, duplicate detection, fraud analytics, budget checks and, where enabled, sanctions screening, may warn approvers, add an approval step, hold a payment for review, or return a document to be corrected.
5.3.2.3. Final decisions to approve, reject or pay are taken by the Corporate Customer’s authorised personnel. Gopaddi is not liable for any delay, hold, rejection or non-payment arising from these checks or from a Corporate Customer’s decisions.

5.3.3. Supplier Obligations in Expense Management

The Supplier must:
5.3.3.1. keep its vendor profile, tax details, contact persons and bank details accurate and up to date;

5.3.3.2. submit only genuine, complete and accurate invoices, receipts and supporting documents that match the goods or services actually supplied, the agreed prices and applicable tax rules;
5.3.3.3. not submit the same invoice or receipt more than once, split an invoice to avoid a Corporate Customer’s approval limits, or alter any document;
5.3.3.4. respond promptly to queries, document requests and pre-payment audit requests from a Corporate Customer;
5.3.3.5. issue credit notes or refunds promptly where an invoice was raised in error or goods or services were not supplied; and
5.3.3.6. keep its own records of invoices and payments for the period required by applicable tax and accounting law.

5.3.4. Bank Details and Payment Fraud

5.3.4.1. Changes to a Supplier’s bank details must be made through the verified process in Workspace Management or as the Corporate Customer requires, and may be held until they are verified.
5.3.4.2. Gopaddi is not liable for payments made to bank details that the Supplier provided, confirmed or failed to correct. The Supplier must immediately notify the Corporate Customer and Gopaddi at support@gopaddi.com of any suspected fraudulent change to its bank details or any request for payment that it did not make.

5.3.5. Payments Through Expense Management

5.3.5.1. Payments to Suppliers under Expense Management are made by or on behalf of the Corporate Customer, using the Corporate Customer’s bank, card issuer or payment partner, on the timelines agreed between the Supplier and the Corporate Customer.
5.3.5.2. Clauses 9.6 (Settlement Account) and 9.7 (OS Fees) apply to Expense Management payments only where the Supplier’s subscription plan or a separate written agreement says so.

5.3.6. Integrations and Records

5.3.6.1. The Supplier acknowledges that Expense Data may be exchanged with the Corporate Customer’s connected systems, such as its ERP, human resources, banking and document management systems, and that clause 10.5 applies to those integrations.
5.3.6.2. The Supplier agrees that the Corporate Customer, its internal control and audit teams, and its external auditors may review Expense Data relating to the Supplier, and that Expense Data may be kept for as long as the Corporate Customer or applicable law requires.

5.3.7. Suspension of Expense Management Access

5.3.7.1. Gopaddi or the relevant Corporate Customer may restrict a Supplier’s access to Expense Management, or hold its invoices for review, where there is a reasonable suspicion of fraud, duplicate or altered documents, sanctions concerns or a breach of this clause 5.3.

6.1.1. Excluding any User data incorporated into any Company Content, Gopaddi retains all rights, title, and interest in and to all content it provides (including text, designs, templates, AI-generated content, images, videos, and software)

(“Company Content”), including all associated intellectual property rights.

6.1.2. Gopaddi grants to Supplier a non-exclusive, non-transferable, revocable, royalty-free license to use, display, and share Company Content solely for the permitted Use and solely in connection with Supplier’s lawful use of the OS.

6.1.3. Any distribution by Supplier of the Company Content on third party platforms, such as websites or social media sites is Supplier’s responsibility and must comply with such platform’s terms and all applicable laws.Gopaddi retains ownership of all AI-generated content, created via the OS

6.2.1. including but not limited to itineraries, recommendations, photos, and videos.

Supplier is granted a limited, non-exclusive, non-transferable license to use the AI-generated content solely for business use and authorized purposes only through the OS. Any unauthorized use, reproduction, or distribution of AI-generated content is strictly prohibited and may result in legal action.

6.2.2. Supplier represents and warrants that all content it uploads (e.g., photos, menus, descriptions, logos, trademarks) does not infringe the intellectual property or other rights of any third party.

6.2.3. Invoices, receipts and other documents a Supplier submits in Expense Management remain the Supplier’s documents. The Supplier grants Gopaddi and the relevant Corporate Customer the right to store, process, read (including by optical character recognition and other automated means) and share them as needed to provide Expense Management and as described in the Privacy Statement.

6.3.1. Supplier acknowledges that Gopaddi retains ownership of all rights on the OS, including trademarks, technology, content, logos, and software etc.), and by using the OS you agree to do so for its Permitted Use to access content solely for business, commercial, and authorized purposes; unless explicitly authorized otherwise.

6.3.2. Suppliers are not allowed to monitor, copy, scrape/crawl, download, reproduce, or otherwise use anything on our OS for any commercial purpose without written permission of Gopaddi or its licensors.

6.3.3. Suppliers acknowledges that it has no ownership or proprietary interest in the Company Services or OS (including derivatives, customizations, modifications, or improvements). 

6.3.4. Any feedback, suggestions, or enhancement requests provided by Supplier may be used by Gopaddi without restriction or compensation.

7.1.1. use or access the Company Services in the manner which is not authorized by the Terms and any other documents Gopaddi may make available;

7.1.2. impair, disable, overburden or damage the Company Services or interfere with any other party’s use and enjoyment of the Company Services;

7.1.3. attempt to gain unauthorized access to the Company Services (or computer systems or networks connected to the Company Services) through hacking,

password mining, or any other means;

7.1.4. engage in any activities with respect to the Company Services that violate applicable law, the intellectual property or other rights of third parties, or submit or transmit any material that is discriminatory, abusive, illegal, threatening, defamatory, obscene, or otherwise inappropriate, as reasonably determined by Gopaddi;

7.1.5. sell, resell, transfer, rent, lease, license, sublicense, assign, distribute, disclose, or otherwise commercially exploit the Company Services (except as permitted for offering Supplier Services to Users);

7.1.6. modify, copy, create derivative works of, or frame/mirror the Company Services on any other server or device;

7.1.7. access the Company Services for competitive purposes or use the Company Services for application service provider, timesharing or service bureau purposes, or any purpose other than its own internal use;

7.1.8. reverse engineer, decompile, or attempt to discover any source code or underlying ideas or algorithms of the Company Services;

7.1.9. remove, obscure or modify a copyright or other proprietary rights notice in the Service; or

7.1.10. attempt to bypass, test or defeat a Corporate Customer’s expense policies, approval rules, duplicate checks or other controls in Expense Management, or access another Corporate Customer’s or Supplier’s information; or

7.1.11. assist or permit any other party to do any of the foregoing.

8.1.1. to hold and maintain in strict confidence all confidential information of Gopaddi and not to disclose it to any third party; and

8.1.2. not to use any confidential information of Gopaddi except as permitted by these Terms or as may be necessary to exercise rights or perform obligations under these Terms. In the event that you disclose or are required to disclose confidential information, you shall provide immediate notice to Gopaddi prior to any disclosure to afford it a reasonable opportunity to protect the confidential information from public disclosure and will reasonably assist it with such protection.

8.1.3. Except as expressly provided in these Terms, if you disclose or use (or threaten to disclose or use) any confidential information of Gopaddi in breach of confidentiality protections hereunder, Gopaddi shall have the right, in addition to any other remedies available to it, to take legal action against you.

8.1.4. Information about a Corporate Customer that the Supplier sees in Workspace Management or Expense Management, including its approval workflows, budgets, policies, purchase orders and personnel, is confidential information, and clauses 8.1.1 to 8.1.3 apply to it as if it were Gopaddi’s confidential information.

9.1.1. Gopaddi offers subscription plans tailored to Supplier needs and service levels.

9.1.2. Gopaddi also offers a paid credit-point system that enables Suppliers to access certain enhanced features (such as email marketing) on the OS.

9.1.3. Access to Workspace Management, including Expense Management, may be included in a subscription plan, offered as an add-on, or provided free of charge where a Supplier is invited by a Corporate Customer. Any charges will be shown before the Supplier opts in.

9.2.1. Subscription fees depend on the selected plan and may be billed monthly or annually.

9.2.2. All payments are securely processed via third-party payment providers. Billing information will be available within the Supplier’s account.

9.2.3. Subscriptions automatically renew at the end of each billing cycle unless cancelled prior to renewal. Supplier authorizes recurring charges to their selected payment method unless terminated in accordance with these Terms.

9.3.1. Upon successful payment, the Supplier will receive a confirmation notification at the designated email address.

9.4.1. Subscription fees and credit-point purchases are non-refundable, except where required by applicable law.

9.4.2. Cancellation of a subscription does not entitle the Supplier to any refund for any unused portion of the billing periods.

9.5.1. To facilitate business transactions between Suppliers and Users, all payments processed via the OS are handled exclusively by approved third-party payment processors.

9.5.2. Gopaddi does not store any sensitive card or payment information beyond what is strictly necessary for transaction processing, and only in a tokenized or otherwise secure format.

9.5.3. Suppliers are responsible for all transaction-related fees imposed by payment processors.

9.5.4. The Supplier agrees that Gopaddi shall not be liable for any loss, damage, delay, or failure of payment arising from:

9.5.4.1. insufficient authorization or failed authentication.

9.5.4.2. payment processor outages, errors, or disputes.

9.5.4.3. denial, decline, or interruption of any transaction for any reason.

9.5.4.4. a Corporate Customer’s approval decisions, payment schedule, insufficient funds or failure to pay in Expense Management.

9.6.1. Supplier settlements shall only be remitted to a verified business bank account matching the legal entity name provided in onboarding.

9.6.2. Supplier shall be solely responsible for any delays, errors, or misdirected funds resulting from incorrect, incomplete, or unverified bank account information.

9.6.3. Settlement timelines may vary depending on the payment processor and banking institution and may take 24 to 72 hours after a transaction is deemed completed.

9.7.1. OS Fee Authorization

Depending on the Company Services opted into by the Supplier, Gopaddi is entitled to deduct a non-refundable OS Fee ranging from 1% – 5% of the transaction value for each successfully completed transaction.

9.7.2. Disputes Not Affecting OS Fee 

OS Fees are not refundable in the event of disputes or Supplier’s failure to fulfil Supplier Services.

9.7.3. Fee Adjustments

Gopaddi reserves the right to adjust OS Fee upon at least thirty (30) days’ prior written notice.

9.7.4. Taxes on Fees

All OS Fees are exclusive of VAT, GST, or any other applicable taxes, which the Supplier shall be responsible for unless otherwise required by law.

9.7.5. Automatic Deduction

OS Fees shall be automatically deducted from any settlement amounts payable to the Supplier.

9.8.1. Any fees payable to Gopaddi are exclusive of all taxes, duties, or levies imposed by applicable tax authorities. The Supplier is responsible for complying with tax laws in their operating jurisdiction.

9.8.2. All applicable taxes and charges are disclosed during the payment process. The Supplier remains responsible for any obligations arising under local tax legislation.

9.8.3. Where a Corporate Customer deducts withholding tax or other taxes from a payment in Expense Management, the Corporate Customer is responsible for issuing any related tax credit note or receipt. Gopaddi does not act as a tax agent.

10.1. Suppliers must interact respectfully with User and other Suppliers and refrain from harassment, hate speech, or any other offensive behavior. Violations of these guidelines may result in account suspension or termination.

a. present services professionally and clearly;

b. respond promptly to inquiries and feedback;

c. report violations or suspicious activities;

d. use strong and secure passwords to protect their Account.

a. engage in fraudulent activities or misrepresentation;

b. share Users’ sensitive personal information unlawfully;

c. disrupt the OS’s functionality or impair the experiences of other suppliers.

d. submit false, inflated, altered or duplicated invoices, receipts or other documents in Expense Management; or
e. offer or give any gift, payment, kickback or other inducement to a Corporate Customer’s employees to influence an approval, a payment or the award of business.

10.5.1.1. must review and comply with third-party terms independently;

10.5.1.2. agree that Gopaddi is not liable for third-party service performance or disruption;

10.5.1.3. acknowledge that data shared with third-party services is subject to their privacy policies; and

10.5.1.4. agree not to hold Gopaddi liable to any action with any third-party.

10.5.1.5. acknowledge that, in Expense Management, third-party services include the Corporate Customer’s ERP, human resources, banking, card and document management systems and the integration services that connect them

11.1. The OS offers a service that allows us to access or use any profile or other information about you that you have provided to a social media site, and you decide to use such tool or service, you acknowledge and agree that:

11.1.1. the content or information that is a part of your social media site profile, which is designated as “public” (hereinafter referred to herein as “Social Media Content”), may be accessed and used by us in connection with our Company Services.

11.1.2. the Social Media Content will be considered content under these Terms, and both you and we shall have the same rights and responsibilities as you that we have with respect to your content under these Terms.

11.1.3. in the event that the Social Media Content was misclassified for any reason with a public or similar designation or is otherwise inaccurate, you agree to work with the Social Media site to make any changes or resolve any disputes and acknowledge that Gopaddi will not be liable to provide you with recourse, and the operation of your profile and account with and on the social media site shall continue to be governed by the terms and conditions and privacy policy of such social media site.

12.1. Gopaddi strives to respond to Suppliers’ inquiries within a reasonable business timeframe, typically within 2-business days, depending on the nature of the communication.

13.1. Gopaddi makes no representations or warranties of any kind, whether express, implied, statutory, or otherwise as to the performance, functionality or legal compliance of the Company Services. The Company Services are provided “as is” and on an “as available” basis, exclusive of any warranties whatsoever, express or implied, including, without limitation, any warranty for information, data, data processing services, uptime or uninterrupted access, any warranties concerning the availability, accuracy, usefulness, correctness, precision, thoroughness, completeness or content of information, and any warranty of title, merchantability, fitness for a particular purpose or non-infringement.

13.2.1. the Company Services will always be secure, error-free, or timely;

13.2.2. the Company Services will function without delays, disruptions, or imperfections; or

13.2.3. any content, user content, or information you obtain on or through the Company Services will be timely or accurate.

13.2.4. data read automatically from documents, or flags raised by automated checks, in Expense Management will always be complete or correct.

14.1. Supplier agrees to indemnify, defend, and hold harmless Gopaddi and its licensors, and their respective officers, directors, employees, agents, and assigns from and against any and all third party claims, demands, formal or informal proceedings, suits, and any other actions, including any related liabilities, obligations, losses, damages, penalties, fines, judgments, settlements, expenses (including attorneys’ and accountants’ fees and disbursements), and costs incurred by, borne by, or asserted against Gopaddi to the extent such indemnifiable claims in any way relate to, arise out of, or result from any of the following:

14.1.1. your use of the Company Services;

14.1.2. your actual or alleged violation of any applicable law;

14.1.3. your actual or alleged breach of the terms or the privacy policy;

14.1.4. your use of any third-party products;

14.1.5. your acts, errors, or omissions;

14.1.6. actual or alleged infringement of any third-party rights, including without limitation, any and all intellectual property rights or privacy rights arising from your use of the services;

14.1.7. any dispute or issue between you and the User or any third party; or

14.1.8. User data and company content that include user data, and any use thereof as contemplated by these terms.

14.1.9. any inaccurate, false, altered or duplicated invoice, receipt, bank detail or other information you submit in Expense Management, and any dispute between you and a Corporate Customer about goods or services, prices, taxes or payment

15.1. To the maximum extent permitted by applicable law, in no event will Gopaddi and its licensors, and their respective officers, directors, employees, agents, and assigns be liable for any damages whatsoever, including, but not limited to, damages for loss of income, loss of data or confidential or other information, lost profits or revenue, business interruption, cost of substitute services, personal injury, loss of privacy, failure to meet any duty (including of good faith or of reasonable care, or negligence), and any other pecuniary or other loss whatsoever, regardless of the cause, arising out of or in connection with the Terms or the Company Services provided hereunder, even if such protected parties have been advised of the possibility of such damages, or even if a remedy otherwise fails of its essential purpose, and regardless of whether any claim for recovery is based on theories of contract, warranty, tort (including negligence and strict liability), or otherwise.

16.1. From time to time, Gopaddi may, as an optional value-added service, facilitate introductions, referrals, or commercial engagement between Suppliers and other parties on or through the OS (“Collaboration Services”).

17.1. Governing Law

17.1.1. Unless otherwise expressly agreed in a separate written agreement or local addendum, these Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which the Gopaddi Contracting Entity is incorporated or has its principal place of business, without regard to conflict-of-law principles.

17.2.1. In the event of any disputes or claims relating in any way to our Service, these terms, any dealings between the Gopaddi and Supplier you agree:

17.2.1.1. to give us an opportunity to resolve the disputes or claims through our internal resolution mechanism by contacting our customer service centre.

17.2.1.2. If parties are unable to resolve the disputes within 30 days, either party may institute any action before a court of competent jurisdiction in Nigeria.

17.2.2. Disputes between a Supplier and a Corporate Customer about goods or services, invoices, taxes or payment in Expense Management are to be resolved between those parties under their own agreement. Gopaddi may, on request, provide the relevant records held in Expense Management, subject to the Corporate Customer’s instructions and applicable law.

18.1. Updates to Terms.

18.1.1. Gopaddi reserves the right, in its sole discretion, to modify, update, change, or amend these Terms or the Company Services at any time. Any change or update will become effective from the moment Gopaddi notifies you of such changes, which Gopaddi may do so via the Company Services, email, publication on Gopaddi’s website in-app notifications or any other method Gopaddi deems appropriate. Your continued use after any such modification or change is made, constitutes your acceptance of such modification or change.

19.1. Gopaddi reserves the right to change the pricing structures for subscription plans, commission and credit systems. Suppliers will be notified of any changes, and they will have the option to opt out if they do not agree with the updated terms.

19.2.1. Gopaddi reserve the right to suspend or terminate a Supplier's account without prior notice in the event of a breach of our Terms.

19.3.1. Gopaddi’s failure to exercise or delay in exercising any right or remedy shall not constitute a waiver, and any waiver granted must be in writing and executed by the party against whom enforcement is sought. A waiver of specific provisions does not extend to other provisions or subsequent breaches.

19.4.1. In the event that any provision in these Terms is deemed invalid, illegal, or unenforceable in any respect by a court of competent jurisdiction, the validity, legality, and enforceability of the other provisions herein shall not be affected or impaired in any way.

19.4.2. if any provision of these Terms is prohibited or rendered unenforceable under the applicable law, such provision shall be ineffective only to the extent and duration of the prohibition or unenforceability, without invalidating the remaining provisions of these Terms.

19.5.1. The headings in these Terms are for reference only and shall not affect the interpretation of these Terms.

19.6.1. All notices must be in writing. Notice will be deemed given and effective on the date transmitted by email.

19.6.2. All notices to you may be communicated by Gopaddi in several ways including, but not limited to, through email (to the email address linked to your account) or through the Company Services themselves. You acknowledge and agree that Gopaddi may send you communications or information related to the Company Services, which may include, but are not limited to, your use or violation of use, updates, and promotional information and materials.

19.7.1. These Terms are entered into by Gopaddi as a provider of Company Services to you and do not create a franchise, joint venture, partnership, employment, agency, or fiduciary relationship between Gopaddi and you in any way. Gopaddi does not act as an agent of any Corporate Customer when providing Expense Management

19.8.1. You may not transfer or assign the Terms or any of your interests, rights, or obligations under the Terms without the prior written consent of Gopaddi. Gopaddi reserves the right to transfer or assign the Terms or any rights or obligations under the Terms at any time. Subject to the foregoing, the Terms shall bind and inure to the benefit of the parties, their respective successors, and permitted assigns.

19.9.1. Your obligations under these Terms that by their nature would continue beyond the termination of these Terms, including but not limited to those sections relating to indemnification, confidentiality, limitation of liability, intellectual property, warranties, general provisions, use of Company Services, payment, and Workspace Management and Expense Management (clause 5.3), will survive any termination of these Terms. Additionally, all representations, warranties, and covenants herein and in these Terms will survive the execution and delivery of these Terms and will continue in full force until all obligations under these Terms have been satisfied in full and these Terms are terminated as a result